Capstone's Office Staff

Important: Before attempting any type of disaster restoration cleanup please read our What to Do When a Disaster Hits and  Emergency Tips. Also, check out our FAQ's page and Home Inventory and Security Program.

Webmaster:

 manderson@capstone247.com

Insurance Survival Guide

THE SETTLEMENT OF YOUR CLAIM

The first step after notifying your insurance agent of the claim is agreeing about the scope of work and pricing. (Your Capstone estimator will assist you after we have your signed contract or work authorization). We will work closely with your adjuster to ensure that they will cover every detail to restore your home or business properly to its pre-disaster condition. After the claim is agreed upon, your adjuster issues a check for all or part of the job. All restoration or repairs are made according to the scope of work that all parties have agreed to.

GETTING STARTED

When the contract or work authorization is signed, an assigned supervisor to your job will walk through the job with you before beginning restoration to your home or business.

PAYMENT

We will accept your insurance draft or personal check as payment.

YOUR DEDUCTIBLE

Your deductible is an amount of money specified by your policy and you are obligated to pay your deductible as part of the payment for repairs to your property.

SUPPLEMENTS

Any work not discovered during the initial estimation process is called a supplement to repairs. Our office staff will work with your adjuster to ensure the extra work is covered and will be paid for. When the check arrives, please treat it as another payment to Capstone Construction Co., Inc. for repairs to your property.

BETTERMENTS, IMPROVEMENTS, ADDITIONAL WORK

Should you want to upgrade or have other changes made, now is a good time to make those changes. At the time of a loss, the cost of upgrading certain items is typically much lower than replacing them at a later date.

WHO TO TALK TO

You may be noticing that the one person (your estimator) you were dealing with seems to have turned into a team of professionals to assist you in every way possible. Different departments of Capstone Construction Co., Inc. are now handling the different aspects of the repairs to your property. We all work closely together and, in this manner, we can provide a higher quality of service for you.

Contact us today to discuss your options and how Capstone can help you as quickly as possible. We understand the heartbreak that accompanies a disaster. When a disaster strikes your home or business it can be a devastating experience. Your valuables, memorabilia, and all the things that mean so much to you may be harmed. Capstone employees will always have the utmost respect for you and your property.

Our commitment is to get your life back to normal as quickly as possible. We will work with your insurance company to restore your property to its pre-disaster condition. From the initial call for emergency service, to each and every aspect of putting things back together again, Capstone is your full-service restoration company. You can be assured that communication will be maintained throughout the restoration process.  Customer Satisfaction is our number one priority!

                        Eastern Washington                                                                                                   North Idaho

          (509) 468-4981 * FAX (509) 468-5081                                              (208) 664-8038 *  FAX (208) 667-3806

Mailing: P.O. Box 388 * Nine Mile Falls, WA 99026            "Beyond the Ordinary!"                          P.O. Box 1728

   Physical: 2917 E. Francis * Spokane , WA 99208                                                                       Post Falls , ID 83877

              Email: capstonepc@yahoo.com

Copyright © 2001-2009. All Rights Reserved. Capstone Construction Co., Inc.

Mark E. Anderson, Webmaster - Email: manderson@capstone247.com